Find the right feature for what you want to do.

Interview guide

Set the purpose, topics and questions for what you want to explore.

Interviews

AI-led voice conversations with follow-up questions that explore participants’ answers in more depth.

Dedicated report

A summary, key findings and topic coverage from the interviews.

Studies sits outside Journeys. Its report is separate from training results in Insights.

Your content

Start with product information, procedures or an internal update.

Listen and revisit

Participants can play, pause and go back within the audio episode.

Standalone or in a Journey

Publish an episode on its own or as part of a broader program.

Completing an episode does not assess knowledge. Standalone publishing does not mean unrestricted external sharing.

Knowledge in conversation

Let participants explain offers, procedures and ways of working in their own words.

Different approaches

Use spoken quizzes, skill practice, preparation or reflection.

Personal feedback

Provide feedback based on the exercise’s purpose and criteria.

Coaching can be used on its own. Use Assessments when you need a formal passing requirement.

Your situations

Build scenarios around exploring needs, handling objections and making recommendations.

An AI counterpart

Practice leading a conversation with a customer who responds to what the participant says.

Results and feedback

Follow the exercise criteria and use the feedback to prepare for the next attempt.

Training and assessment can use the same format. A Roleplay can also be part of an Assessment Journey.

Assessed activities

Combine Coaching Sessions Assessments and Roleplays.

Your requirements

Set criteria, attempt limits and passing scores for the exercises.

Passing the program

Every required activity must be passed to pass the whole Journey.

Track results and passing status in Insights. Interviews belongs to Studies and is not used for assessment exercises.

Clear instructions

Describe what the participant should try in a relevant task or customer interaction.

Reflection afterward

Ask participants to describe what happened, what worked and what was difficult.

Feedback

The AI provides feedback on the reflection the participant submits.

The feedback concerns the submitted reflection, not an observed customer interaction.

Activities and sections

Combine Episodes, Coaching, Roleplays and Challenges. Flashcards add repetition of facts and concepts.

Three progression modes

Choose section by section, activity by activity or flexible progression. In section mode, sections can also open after a set number of days.

Assignment and follow-up

Assign manually or automatically and follow participation, progress and results in Insights.

A Journey organizes content; it is not required for every activity. Studies is not part of Journeys.

Knowledge and versions

Collect products, procedures and ways of working. Review, approve and publish the right version.

Content drafts

Use approved material for Episodes, Coaching, Roleplays and Challenges. Review the drafts before activation.

Change review

Changes to knowledge can create review items for affected content. You decide what needs updating.

Knowledge is not a mandatory first implementation project. Existing content is not automatically rewritten.

Activity and progress

View participation and Journey status at organization, department and individual levels, according to permissions.

Attempts and results

Review assessed activities and passing status in context.

Mastery Score

A measure based on the best valid results in completed Roleplays, Coaching and Flashcards. Flashcards use participants’ self-assessment. Episodes and Challenges are not part of the calculation.

Studies has its own report. Training results do not, on their own, show sales outcomes or observed customer behavior.

Results

Show scores and feedback after an assessed exercise.

Progress

Highlight the change compared with the previous attempt.

Ranking and recognition

Ranking tiers and confetti can recognize a strong result.

Ranking compares participants at the same Journey step within the company, not across different exercises or companies.

Security overview

Request the documentation for your technical and organizational review.

Data processing agreement

Review responsibilities and terms for personal data processing before you decide.

Subprocessors

Request a current list of subprocessors as part of your review.

Discuss your security requirements with us. Use current documentation and agreements for your assessment.