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The offer
What is included, who is it for and what terms apply? Ground the content in what you actually offer.
Popscale · Knowledge
Start with your knowledge and ways of working.
Your products. Your customer questions. Your ways of working. Knowledge makes reviewed information reusable when you create content in Popscale.
- Reviewed versions
- Reusable source material
- You control publication
Knowledge in practice
The same knowledge. Different ways to use it.
How should your team handle a question about price? Explore how one principle from your approach can inform both explanation and practice.
01 · Source material
From the sales handbook
When a customer hesitates over price: acknowledge the question, find out how they will use the product and explain a relevant difference between the options.
02 · Reviewed knowledge
Price in context
- Acknowledge the price question.
- Ask about everyday use.
- Connect the difference to the need.
The owner reviews the content, approves the version and publishes the source material.
03 · Possible use
Explain the principle.
A short explanation of why the needs question comes before the argument.
Before explaining why one option costs more, find out what the customer will use it for.
Draft for review
Illustrative example. Content is created as drafts for you to review before use.
Start with what you need
More than product facts.
The approach
How do you explore needs, explain alternatives and handle common questions? Make the principles specific enough to practice.
What changes
When a product or process changes, review both the knowledge and the content that uses it. Versions help you keep track of the source material.
From source material to use
Review first. Then create.
Gather the right knowledge
Create a knowledge draft with the content needed for the task. Start small – you do not need to collect the entire organization’s material.
Approve and publish
Review the content, approve the current version and publish it for content generation.
Create and test
Choose the source material and format. Review the generated draft and try the experience before activating the content.
Common questions.
Clear answers.
Do we have to start with Knowledge?
No. Knowledge is a way to reuse a reviewed knowledge base. It is not a mandatory implementation project before you can start using Popscale.
What can we create from the knowledge?
There are workflows for creating drafts of Episodes, Coaching, Roleplays and Challenges from approved knowledge. Choose a format and instructions, then review the result before use.
Does changing knowledge automatically update all our content?
No. Changes can create impact reviews for content that uses the knowledge. You review the impact and decide what needs updating. A previously generated draft is not automatically rewritten.
Does Knowledge guarantee that AI always answers correctly?
No. Relevant, reviewed knowledge provides a better foundation, but AI can still interpret or express something incorrectly. Check the content and criteria, especially where errors could have serious consequences.
Is Knowledge an intranet or a search chatbot?
No. It organizes and reviews knowledge as source material for Popscale content. It is not a general search or chat service across all your documents.
Book a demo
See how Knowledge works.
We’ll show how knowledge is reviewed, published and used to create content. Consider which source material you would like to start with.