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Popscale · Journeys
Give people a clear path through the right activities.
From a first introduction to being ready for the customer conversation. Build a Journey with the right content, a considered sequence and clear expectations.
- Several formats, one connected experience
- You choose the order and requirements
- Progress in Insights
Journeys in practice
Understand the offer. Practice explaining it.
Start with the context, practice customer questions and let employees show their knowledge. Here is how three activities can form a connected learning experience.
Episode
Understand the offer
About the activity
Listen to the context: what is new, who is it for and what does the customer need to know?
Roleplay
Handle customer questions
About the activity
Practice a price objection. Ask about the customer's needs before explaining the difference between the options.
CS Assessment
Explain the offer
About the activity
Show your knowledge in your own words. The example requirements for this exercise are a 60% passing score and up to three attempts.
The participant view
The activity and the result. In one place.
This is how the final exercise can appear in the Journey. Employees can see their best score and how many attempts they have used.
In this example: 78% after two of three attempts. The exercise is passed. You choose the activities and requirements for your learning experience.
Explain the offer
Best score: 78%
Attempts: 2 / 3 used
You set the order
A clear path can take different forms.
Choose how activities and sections open up for participants.
Section by section
Activities within a section are open. The next section unlocks when they are complete. In this mode, you can also set a time-based condition for a section to open, measured in days from the start.
Item by item
Participants work through one activity at a time within each section. The next section unlocks when the current section is complete.
Flexible
All sections and activities are open. Participants can choose which activity to do next.
From plan to participation
Build the content. Set the path. Follow progress.
Choose the right activities
Select Episodes, Coaching, Roleplays, Challenges and Flashcards. Group them into sections with a clear purpose.
Set the order and requirements
Choose how participants move through the Journey. Set passing scores and attempt limits where the activity supports them, if the learning experience requires them.
Assign and follow up
Assign the Journey to participants manually or through automatic assignment. Follow participation, progress and relevant results in Insights.
Common questions.
Clear answers.
What can be part of a Journey?
Episodes, Coaching, Roleplays, Challenges and Flashcards. You can combine formats and group activities into sections. Studies and Interviews are not Journey activities.
Can we control when the next activity opens?
Yes. Choose section by section, item by item or flexible progression. Section-by-section mode also supports opening sections after a set number of days from the start.
Does every Journey need passing requirements?
No. A Journey can bring learning and practice together without being an Assessment Journey. Add passing scores and attempt limits to activities that support them when you need a pass-based approach.
What do participants see, and what can we follow up on?
Participants see activities, progress and relevant results. Locked activities reflect the Journey's sequence and conditions. In Insights, you can follow participation, progress and results to see where follow-up is needed.
Book a demo
See how Journeys works.
We show you how to build a Journey, assign participants and follow progress.