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Focus on one thing at a time
A shared task makes expectations clear. You can discuss how the employee used the particular approach you are practicing.
Challenges
Turn practice into new ways of working.
Give your team a specific task to try in their next customer interaction. Follow up on the experience and help each employee take the next step.
From practice to the shop floor
Ask first. Recommend second.
The sales associate has practiced asking about customer needs. Now they will use that approach when a customer compares two kitchen machines in store.
Challenge
Start with the customer’s everyday needs
One focused task
Ask an open question about how the customer wants to use the machine. Follow up on the answer before recommending an option.
Try it in a real interaction
The task happens at work, outside Popscale. Adapt your questions to the customer and the situation, without a fixed script.
Reflect and take the next step
Describe what you learned and how it shaped your advice. Receive feedback on the reflection and choose something to develop next time.
Explore the task, background information and a completed reflection with personal feedback.
Something specific to coach on
Start the next coaching conversation with a real experience.
An interaction that actually happened gives you more to discuss than what someone usually does. Use the reflection as a starting point when you follow up together.
An example of a manager’s follow-up question“You found out that the customer wanted to save space. How could you check that your suggestion really meets that need?”
Find where support is needed
Was it difficult to ask the question, interpret the answer or explain the recommendation? Start with the employee’s account and ask follow-up questions.
Agree on the next attempt
Choose one specific thing to try next time. That gives follow-up a direction, even when the reflection has already passed.
Choose how to follow up
Write down the learning. Or explore it in a conversation.
A short reflection may be enough. When the experience raises more questions, you can add a coaching conversation about the same situation.
A specific written reflection
The participant describes the situation, their actions and what they learned. AI evaluates the submitted response against the task’s requirements and provides feedback.
Passed or not passed, without a points scale.A conversation to think it through
Let the employee discuss what happened, what was difficult and what they want to try next with an AI coach. This is a separate coaching setup.
Explore CoachingFeedback is based on the participant’s reflection. Use it to discuss what they learned and decide what to try next.
Small tasks for everyday work
An approach to try during the next shift.
Gym & wellness
Ask before presenting memberships
Find out what the visitor wants from their training. Reflect on how the answer shaped the support you suggested.
Hotels & destinations
Make the next step clear for the guest
Summarize what you have agreed on when a guest needs help. Describe how you checked that you understood each other.
Leadership
Follow up on a specific observation
Give feedback on an approach you have observed yourself. Ask for your colleague’s perspective and reflect on how you agreed on the next step.
Create a task people can put to use
Start with one behavior, not an entire course.
Choose a manageable task
Start with an approach you want to develop. Describe a task that can be tried in a normal work situation.
Make the reflection specific
Explain what the participant should describe afterward. A few thoughtful sentences about one situation are more useful than a general summary.
Review the passing requirements
Decide what the response needs to include. Review the instructions, background information and evaluation criteria before publishing.
Use a Challenge on its own or after an exercise in a Journey. Choose the activities you need and follow participant progress in Insights.
See how Journeys connects the activitiesCommon questions.
Common questions about Challenges
What does a participant do in a Challenge?
The participant reads the task, tries an approach or reflects on an experience, and submits a written response. AI evaluates the response against the task’s requirements and provides feedback.
Can we follow up on the task in an AI conversation?
Yes. You can create a separate coaching conversation in which the participant reflects on a completed task. The Challenge submission itself is written. These are two ways to work with the experience, not an automatic flow between formats.
What does a passed Challenge mean?
The participant’s written reflection meets the task’s requirements. Feedback shows what worked and what can be developed. The person responsible can review the response and assessment before following up.
Does a Challenge have to be part of a Journey?
No. It can be used on its own in Popscale or included in a Journey. A task after Coaching or Roleplay, for example, can help the participant try the approach at work.
Do Challenges contribute to Mastery Score?
No, not in the current Mastery calculation. Challenges have passed or not passed outcomes, not a percentage to compare with evaluated conversation exercises.
Should participants describe real customers?
A real work situation is a useful starting point, but only request what is needed for learning. Avoid names, contact details and other information that identifies the customer. Follow your organization’s rules on what may be shared.
Book a demo
See how Challenges work.
We’ll show how a task, a reflection and feedback fit together. Consider which approach you would like your team to try.