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Popscale · Challenges
Put practice to work.
Ask a better needs question. Try a new approach. Reflect on what happened. Challenges gives employees a specific task to take into their next customer interaction.
- Clear tasks
- Personal reflection
- Feedback on the response
Challenges in practice
A question to try. An experience to learn from.
After practicing needs questions, an employee tries an open question with a customer. Afterward, they describe what the question revealed.
Take a question into the next interaction.
The employee gets a clear instruction. The application happens at work, outside Popscale.
Challenge Instructions
Ask before you recommend
Ask an open question about the customer’s needs before suggesting an option. Reflect afterward:
- What question did you ask?
- What did you learn about the customer’s needs?
- How did that affect your recommendation?
Example instructions and reflection. Feedback concerns the submitted response, not an observed customer interaction.
Small tasks with a clear focus
Make it clear what to try.
Try a behavior
Ask the participant to use an open question before recommending an option. A specific focus makes the task achievable.
Reflect on an interaction
Invite the participant to describe what happened, what was difficult and what they would like to do differently next time.
Use a new approach
Connect the task to a current change. Ask for a specific example of how the approach was used and what the participant learned.
Build a useful Challenge
Make the task and expectations clear.
Define the task
Choose a behavior or situation the participant has a chance to try. Explain what they should do.
Ask for a specific reflection
Explain what the response should cover: the situation, the action and what the participant learned. Avoid unnecessary customer information.
Define how the response is evaluated
Set the evaluation guidance and review the feedback. A Challenge can be part of a Journey alongside other activities.
Common questions.
Clear answers.
What does an employee do in a Challenge?
They read the instructions, carry out the task or reflect on an experience, then submit a written response. That response can be evaluated and receive feedback according to the task’s setup.
How does it differ from Coaching?
Coaching is a conversation with AI where participants practice or reflect using their voice. A Challenge sets a task and collects a written response, for example after a real customer interaction.
Can Challenges be part of a Journey?
Yes. A Challenge can be a Journey activity, for example after Coaching or an Episode. Choose the combination based on the purpose; you do not need to include every format.
What does passing a Challenge mean?
The submitted response has been evaluated against the task’s requirements. It is not independent proof that the behavior happened or had an effect. The AI evaluation may need review.
Do Challenges contribute to Mastery Score?
Not in the current Mastery calculation. Challenge status and results should not be treated as equivalent to Mastery Score for other practice activities.
Book a demo
See how Challenges work.
We’ll show a task, how the participant submits a response and what the feedback looks like. Consider which behavior you would like the team to try.