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Popscale · Coaching

Help more people practice, reflect and get useful feedback.

A customer question to answer. An objection to practice. An experience to reflect on. Coaching gives employees and leaders a way to work through it in their own words with AI.

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  • Practice with your voice
  • Use your knowledge
  • Standalone or in a Journey

Coaching in practice

Start with the difficult response.

The customer thinks the price is high. This exercise has a focused task: acknowledge the objection and ask a question that helps you understand their needs.

Practice your response.

Respond using your own voice. In this type of Coaching, the AI plays the customer raising a price objection.

Example

Speaking

An example of a scored exercise in a Journey. Results and ranking are example data, not outcomes every conversation produces.

An employee practices speaking into her phone in a store.

Choose the right conversation

Knowledge, a skill or reflection?

Explain it in your own words

Use a spoken quiz for product knowledge, terms or ways of working. Hear how someone reasons, not just which answer they select.

Practice a specific skill

Work on needs analysis, objections, answers or closing. Choose a conversation type and context that fit what you want to develop.

Reflect on an experience

Explore what happened in a customer interaction, consider another perspective and decide what to try next time.

Your content. Your focus.

Make the conversation relevant to the job.

  1. Set the purpose

    Decide what the participant should explain, practice or reflect on. Choose a conversation type that fits the task.

  2. Give the AI the right context

    Add relevant products, situations and ways of working. Define what a good answer or behavior looks like.

  3. Test and refine

    Try the conversation and review the feedback before inviting participants. Adjust the content and criteria when needed.

Continue where it makes sense.

Practice a broader customer interaction in Roleplays, organize recurring exercises in Journeys or follow participation and results in Insights.

RoleplaysJourneysInsights

Common questions.

Clear answers.

How does Coaching differ from Roleplays?

Coaching offers conversation types for knowledge, skills and reflection. The AI can play a customer there, too. Roleplays let you build a customer scenario with needs, personality and customer variants. Choose based on the task and how much of the interaction you want to practice.

Does Coaching have to be part of a Journey?

No. Coaching works independently. A Journey is a way to bring activities together when you want participants to follow a shared approach.

Can we use our own material?

Yes. You can provide knowledge, products, context and evaluation criteria. Check that the material is current and test the conversation before using it.

Can Coaching be used for Assessments?

Yes. Coaching Sessions Assessment is a dedicated conversation type. It can be included in an Assessment Journey with attempt limits and passing scores. This is an assessment approach, not the same as a developmental coaching conversation.

What does the result mean?

In a scored exercise, the result reflects how the response was evaluated against that exercise’s criteria. AI evaluations can be wrong and need review. A result is not a general measure of someone’s ability or proof of business impact.

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See how Coaching works.

We’ll show how a conversation is created, completed and reviewed. Consider which knowledge or skill you would like to develop.