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Popscale · Roleplays
Practice the conversation before it matters.
Meet an AI customer with their own needs, questions and objections. Listen, ask follow-up questions and try different ways to move the conversation forward — with feedback afterward.
- Realistic customer situations
- Different customer variants
- Feedback against your criteria
Roleplays in practice
Price is just the start of the conversation.
A customer is comparing two options. The more expensive one could be a good fit, but first you need to understand how they will use it. Explore a short excerpt from the exercise.
Handle the objection in conversation.
The AI customer responds based on the scenario and what you say. You choose how to ask, explain and move the interaction forward.
Speaking
An example of a scored exercise in a Journey. The ranking refers to the comparison group for the same step, not overall sales ability.
One scenario. Different customers.
Practice what makes the conversation difficult.
The customer who compares everything
Has done the research and wants to understand the price difference. Practice explaining differences in a clear, relevant way.
The customer who resists a sales pitch
Is cautious about recommendations. Practice listening and exploring needs before suggesting an option.
The customer who is short on time
Wants to know quickly whether the offer is right for them. Practice asking a useful question and explaining value briefly, without skipping important terms.
Build your customer interaction
Connect the situation, customer and criteria.
Describe the situation
Set the role, context and challenge. Start with interactions that happen regularly in your organization.
Shape the AI customer
Define needs, personality, questions and objections. Create customer variants that test different aspects of the same situation.
Define a good conversation
Describe desired behaviors and critical missteps. Test the scenario and review how the feedback applies your criteria.
Common questions.
Clear answers.
Can we build scenarios around our own business?
Yes. You define the situation, customer and evaluation criteria. Use relevant knowledge and test the scenario before employees start practicing.
Can one scenario have different customers?
Yes. Customer variants can have different needs, personalities, questions and objections. This lets people practice the same situation from several angles.
Does a Roleplay follow a fixed script?
No. You set the boundaries for the customer and situation. The conversation develops through what the participant says and how the AI customer responds within those boundaries.
Can Roleplays be used for assessment?
Yes. Roleplays can be part of an Assessment Journey with criteria, attempt limits and passing scores. Every required activity must meet its passing requirements for the entire Journey to be passed.
How do we follow up on practice?
Participants receive feedback after the conversation. In Insights, authorized users can follow relevant activities, attempts, progress and results. Studies has a separate report for interviews and perspectives.
Book a demo
See how Roleplays work.
We’ll show a customer scenario, how the conversation works and the feedback a participant receives. Consider which customer situations your team needs to practice.