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Popscale · Training

Practice what matters in customer interactions.

Knowing the answer is one thing. Finding the words in a conversation is another. Give employees and leaders room to practice, get feedback and try again.

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  • Situations from your day-to-day work
  • Conversations with AI
  • Feedback to build on

Training in practice

The customer hesitates. What do you say next?

A customer compares two options and asks why one costs more. The employee practices understanding the need before explaining the difference.

Practice finding the words in the moment.

The AI plays the customer. The employee responds by voice and tries ways to move the conversation forward.

Example

Speaking

Example results for this exercise. Feedback draws on what is said and the exercise criteria.

Two ways to practice

Think through the situation. Then practice it.

Choose the conversation that fits what you want to develop.

An employee in a store with a phone and earbud.

Coaching

Talk with an AI coach about how you would approach the customer. Articulate what matters, explore alternatives and reflect on your approach.

Explore Coaching
An employee in a store practicing a conversation with a phone and earbud.

Roleplays

Meet the AI in the role of a customer. Practice asking questions, explaining value and handling objections in a situation you have chosen.

Explore Roleplays

Designing the practice

Start where the conversation gets difficult.

  1. Choose a specific situation

    Focus on a price objection, for example. Start with your offering, your customers and what the employee needs to be able to do.

  2. Make expectations clear

    Describe what you want to hear: relevant questions, a clear explanation and a next step that suits the customer.

  3. Practice, follow up and try again

    Let the participant put the feedback to use in another attempt. Follow participation and results over time in Insights.

One conversation or a connected experience

Training can stand on its own.

Coaching and Roleplays work as standalone activities. Episodes can add context, Flashcards reinforce knowledge and Challenges test understanding. Journeys connects the activities. Use Assessments when you need clear passing requirements.

Bring training together in a JourneySee how Assessments works

Common questions.

Clear answers.

How is Coaching different from Roleplays?

In Coaching, participants talk with an AI coach to reason, learn and reflect. In a Roleplay, the AI plays another person, such as a customer, so participants can practice the situation itself.

Can we practice our own customer situations?

Yes. You adapt the content, situations and criteria to your organization. A clearly defined scenario makes it easier to review whether the exercise and feedback are relevant.

Does training have to be part of a Journey?

No. Coaching and Roleplays can be used as standalone activities. A Journey helps when you want to connect several activities and control how participants move through them.

Is training the same as Assessments?

No. Training gives people room to practice and develop. In an Assessment Journey, you also set passing requirements, such as passing scores and attempt limits for the required exercises.

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See how training works.

We show you Coaching, Roleplays and the feedback participants receive after a conversation.