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Practice the small behaviors that shape the whole experience.
Help the team guide guests through the menu, handle special requests, make relevant recommendations and solve problems quickly without losing the sense of hospitality.
Train the situations that matter most for guests · See what has stuck · Follow how capability develops
A recommendation at the counter in the middle of the lunch rush
- Role and background
- Stressed lunch guest on the way to a meeting
- Primary need
- Something quick that still feels right
- Objections
- In a hurry, hesitant about the wait time
The customer’s opening line
”I'm in a real hurry – what do you recommend?”
This is what a scenario looks like once it is configured. The employee meets the customer in a voice conversation and gets feedback afterwards.
“Systematic training in recommending drinks and sides that elevate the taste experience quickly made an impact. Within just a couple of weeks, we saw a double-digit increase in both sales and average purchase value.”
Your decisive customer interactions.
The moments that shape the experience.
What a Journey can look like
A new menu launches.
Introduce flavors and combinations, review key facts and practice relevant recommendations in realistic guest scenarios.
Along the way.
What the organization learns while the team trains.
The same Journey does three things at once: the employee gets better, scored activities show what has actually stuck, and read across many employees the results become evidence for what needs reinforcing next.
Develop the capability
Practice welcoming guests, special requests, relevant recommendations and problem solving.
Example: A quick recommendation for a stressed lunch guest.
See what has stuck
Assess knowledge of the menu, allergens, the concept, recommendations and routines when guests are dissatisfied.
Example: Does the team know the menu, the allergens and the routines when guests are dissatisfied?
Understand what needs to improve
Capture recurring guest questions, friction and what the strongest locations do differently.
Example: What do the strongest locations do differently during the rush?
The roles.
For the teams who meet guests.
And for the leaders whose feedback, priorities and coaching determine how the team acts when guests are standing in front of them.
Relevant features.
A Journey combines the interactions as needed – and Insights shows how capability develops:
Allergen training must always be based on the business's current, approved information and does not replace standard food safety procedures.
Book a demo.
Which customer interaction in restaurants & cafés do you want to improve?
We'll show you how Popscale works. Think about what you need help with to improve your customer interactions – and we'll talk about how the platform can be used in your business.