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Practice the small behaviors that shape the whole experience.
Help the team guide guests through the menu, handle special requests, make relevant recommendations and solve problems quickly without losing the sense of hospitality.
AI podcasts, conversations and roleplays – built around your everyday work.
A recommendation at the counter in the middle of the lunch rush
- Role and background
- Stressed lunch guest on the way to a meeting
- Primary need
- Something quick that still feels right
- Objections
- In a hurry, hesitant about the wait time
The customer’s opening line
“I'm in a real hurry – what do you recommend?”
Illustration of an exercise plan. The practice takes place in a voice conversation, with feedback afterwards.
Among our customers in restaurants and hospitality
“Systematic training in recommending drinks and sides that elevate the taste experience quickly made an impact. Within just a couple of weeks, we saw a double-digit increase in both sales and average purchase value.”
Your decisive customer interactions.
The moments that shape the experience.
Four examples of interactions with guests that your team can practice. Choose a situation from your everyday work.
Training scenario 01
A guest has three minutes and ten options – how does the employee help them to a quick, good choice?
Choose situation
What a Journey can look like
A new menu launches.
Introduce flavors and combinations, review key facts and practice relevant recommendations in realistic guest scenarios.
See how a Journey is built →The activities in the Journey
01 · EpisodeThe new menu and flavors that work together
02 · FlashcardsIngredients, allergen information and procedures
03 · CoachingExplain a recommendation based on the guest’s preferences
04 · RoleplayA lunch guest needs help choosing quickly
05 · ChallengeRecommend a dish and reflect on the guest’s response
Illustrative training plan. Choose the activities you need. In Challenges, participants receive feedback on their reflection.
Onboarding in restaurants & cafés · New server
New servers confident during their first shifts.
Many employees are new to the role, and the pace is high from the first shift. Onboarding brings the menu, allergen routines and guest interaction into one clear training path.
Roleplay
Lunch rush: a guest asks about allergens
Challenge
Recommend a dish based on the guest’s question three times during one shift
The roles.
For the teams who work with guests.
Waitstaff
Guides at the table, handles special requests and solves what goes wrong without losing pace.
Counter staff
Fast, correct answers at the counter – allergens, menu and payment at high speed.
Baristas
Recommends and explains the menu while the queue grows, starting from the guest’s question.
Restaurant managers
Reviews exercise results and plans what the team needs to review before the next shift.
And for the leaders who support those teams in their daily work with guests.
Practice the situations. See what needs reinforcing.
Book a demoFrom everyday moments to capability.
This is what it sounds like when guests ask.
Start with questions your team faces and your reviewed answers. Let employees practice explaining, listening and finding the next step.
- “What do you recommend?”
- “Does this contain gluten or lactose?”
- “Can I swap the side?”
- “How long will it take?”
- “Can we split the bill?”
Start with your needs.
Practice, assess or understand?
Training results show how the exercises went. Use Assessments to test against your requirements, and Studies to explore customers’ and employees’ own perspectives.
Practice the conversations
Practice welcoming guests, special requests, relevant recommendations and problem solving.
Coaching and Roleplay give people space to practice. Follow participation and exercise results in Insights.
Example: A quick recommendation for a stressed lunch guest.
Explore Roleplay →Assess against your requirements
Assess knowledge of the menu, allergens, the concept, recommendations and routines when guests are dissatisfied.
Use an Assessment Journey when passing status matters. You set the criteria; every required activity must be passed.
Example: Does the team know the menu, the allergens and the routines when guests are dissatisfied?
Explore Assessments →Explore people’s experiences
Capture recurring guest questions, friction and what the strongest locations do differently.
Studies gathers perspectives through interviews and has its own report. You can start here without previous training data.
Example: What do the strongest locations do differently during the rush?
Explore Studies →Start where it matters to you.
Six products for different needs. Use one or combine several – you do not need to start with the whole platform.
Shared platform features
Allergen training must always be based on the business's current, approved information and does not replace standard food safety procedures.
Book a demo.
What does your team need for the next conversation with guests?
Our standard demo shows how Popscale works. We also discuss which parts are relevant to your organization.
Send a request and we will get in touch to arrange a time. You do not need to prepare any material.