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Before the first customer interaction
Assess whether a new employee can explain the offer, follow your approach, and recognize when to ask for help.
Popscale · Assessments
Let employees show what they can do.
Combine Coaching Sessions Assessments and Roleplays in an Assessment Journey — with your criteria, attempt limits, and passing scores.
- Your criteria
- Defined passing scores
- Follow-up in Insights
Assessments in practice
From showing what you know to passing the Journey.
Can the employee explain the new offer and respond to customer questions? Explore one exercise in an Assessment Journey.
Let the person show their reasoning.
In a Coaching Sessions Assessment, participants explain in their own words. In a Roleplay, they demonstrate their skills in a customer situation.
Speaking
Example settings: 60% to pass and up to three attempts per exercise. You set the limits. Every required activity must be passed to pass the Journey.
Assess what needs to work
Not just the right answer. The ability to use it.
When something new is launching
Assess knowledge of what is changing: terms, differences between options, and questions customers might ask.
After a training program
Follow what participants can demonstrate against your criteria. Use the results alongside observations and follow-up at work.
Build your approach
Define the requirements before assessing the answers.
Define what you want to assess
Choose the knowledge and situations that matter. Describe what makes a strong, adequate, or insufficient answer.
Build your Assessment Journey
Add Coaching Sessions Assessments and Roleplays. Set passing scores and attempt limits, and choose which activities are required.
Calibrate and follow up
Test the setup with examples and review the assessments. Then follow attempts, results, and pass status in Insights.
Common questions.
Clear answers.
Which formats are used for Assessments?
Coaching Sessions Assessments and Roleplays. You can bring them together in an Assessment Journey with your own criteria, attempt limits, and passing scores. This functionality is already available in Popscale.
How is an Assessment different from Coaching?
An Assessment is designed to test knowledge and reasoning against defined criteria, not to teach participants the answer during the conversation. Coaching is designed to develop understanding and skills through support and feedback.
Do we have to use three attempts and 60%?
No. Three attempts and 60% are settings in the example on this page, not general rules. You choose the attempt limits and passing scores for your program.
When is the whole Assessment Journey passed?
When the participant has passed every required activity at its defined passing score. Simply completing the activities or achieving a high average is not enough.
Where do we follow the results?
In Insights, you can follow relevant results, attempts, and pass status. Results support your follow-up; they are not a promise that AI automatically decides what to do next.
Is the AI assessment objective?
No. A shared assessment framework can make assessment more consistent, but AI can still make mistakes and be biased. Calibrate criteria, review results, and retain human judgment — especially for decisions with significant consequences for a person.
Can we combine Assessments with training?
Yes. Use Episodes, Coaching, or Roleplays for preparation and practice, and Assessments to test skills. Make the purpose clear to participants: when they are practicing and when they are being assessed.
Book a demo
See how Assessments works.
We show how to build an Assessment Journey, what an attempt looks like, and how to follow the results. Before we meet, consider which knowledge or skills you need to assess.